Image: Getty Images/WIN-Initiative/Neleman Tech analyst Gartner predicts that within three years, one in 10 interactions with call center agents will be with bots thanks to advances is conversational artificial intelligence (AI), as well as labor shortages and high people costs. That’s potentially bad news for call center workers but could […]
Day: September 7, 2022
Where American shoppers are still fighting inflation hardest: Morning Brief
This article first appeared in the Morning Brief. Get the Morning Brief sent directly to your inbox every Monday to Friday by 6:30 a.m. ET. Subscribe Tuesday, August 30, 2022 Today’s newsletter is by Myles Udland, senior markets editor at Yahoo Finance. Follow him on Twitter @MylesUdland and on LinkedIn. […]
Oliver Wyman completes acquisition of Booz Allen Hamilton’s MENA strategy consulting business
DUBAI, UAE and MCLEAN, Va., Sept. 1, 2022 /PRNewswire/ — Oliver Wyman, a global management consulting firm and a business of Marsh McLennan ( NYSE: MMC), today announced the completion of the acquisition of Booz Allen Hamilton’s ( NYSE: BAH) strategy consulting business serving the Middle East and North Africa (MENA). The […]